Our solutions ambassadors are available to answer any questions, provide specific product details on any aspect of the suite, help begin the process of designing your vision of a fully interconnected laboratory. If there is any information you may need for your discovery process we’ve also got you covered there. Ready to get the ball rolling? We can do that too!
Our highly trained technical support staff is available 24/7/365. Support calls are logged into a call tracking system, then handled immediately by a technical support representative. We also have the most frequently asked questions below to hopefully help you much quicker. Over 90% of our technical support issues are resolved on the first call. If need be, we can remotely log into your system and resolve your issue while you sit back and watch.
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Frequently Asked Questions
#1. Will ClinLab connect with my EMR?
We have successfully integrated with most major EMRs, if yours is not on the list be assured we can still make it happen. We can provide demographics imports, order imports, results delivery, and even billing exports.
#2. Can ClinLab send orders and receive results from my on site analyzers?
ClinLab can fully automate the data exchange process with analyzers, with over 100 in our current deployment package and are developing new interoperability packages all the time.
#3. What laboratory management reports does ClinLab offer?
ClinLab offers a vast report library, covering Workloads, Abnormal Results, QC, Turn Around Times, and many more. If there is a specific report you require that we do not already have we can create it!
#4. Can our patient reports be customized with our own logo and information?
Absolutely, our patient reports are fully customizable.
#5. Can ClinLab generate billing files?
Yes! Our billing interface engine can export billing data directly to your billing company, no interaction needed.
#6. Can ClinLab support multiple draw center locations?
ClinLab can support a single workstation lab up to a multi-site lab, each phlebotomist can accession orders and generate labels from where ever they are located so that samples can be labeled and tracked on their way to the lab.